Your Questions Answered
Free Pick Up
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Foothills Marketplace at Ina & La Cholla
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Saturdays and Sundays, 10-3
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Free Pick Up 〰️ Foothills Marketplace at Ina & La Cholla 〰️ Saturdays and Sundays, 10-3 〰️
About Our Coffee
What makes Artist Secret Garden Coffee Roasters unique?
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Artist Secret Garden Coffee Roasters is a family-operated Tucson business where creativity meets craft. What began as home-roasted coffee shared with guests of the Artist Secret Garden vacation rental has grown into a collection of thoughtfully selected coffees designed to make the daily ritual of brewing feel a little more inspiring.
When is your coffee roasted?
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We roast our coffee within 1 to 3 weeks before shipment.
Where is your coffee roasted?
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We roast our coffee in our family’s home kitchen in the Casas Adobes area of Tucson, Arizona. We take pride in offering carefully crafted coffee with a distinctive local story and a deep connection to family, art, and creativity.
Where do your coffee beans come from?
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We offer coffees from celebrated growing regions worldwide, including Ethiopia’s Uraga Guji Zone, Colombia’s Huila region, and Chiapas, Mexico. Each origin possesses its own characteristic flavors, aromas, body, and acidity..
How do I choose the right coffee?
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Begin with the flavors you already enjoy:
Choose a light roast if you prefer a delicate body, lively acidity, floral aromas, and bright fruit flavors.
Choose a medium roast if you enjoy a balanced cup combining natural sweetness, gentle brightness, and a fuller body.
Select a darker roast when you prefer deeper, bolder flavors with less noticeable acidity.
Each product page includes tasting notes and additional information to help you find the coffee that best suits your palate.
What is the difference between your Ethiopian, Colombian, and Mexican coffees?
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Our Ethiopian Uraga Guji light roast is bright and elegant, with notes of lemon, apricot, and jasmine. Our Colombian Huila medium roast offers a creamy balance of chocolate, caramel, and fruit-forward citrus. Our Mexican Chiapas medium roast is smooth, comforting, and balanced, making it an especially approachable everyday coffee.
Are tasting notes added flavors?
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No. Descriptions such as chocolate, caramel, citrus, apricot, or jasmine refer to naturally occurring qualities within the coffee. These flavors develop through the bean’s variety, growing conditions, processing method, and roast profile; they are not necessarily added ingredients.
Will every bag taste exactly the same?
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We work to preserve a consistent flavor profile, but coffee is an agricultural product. Natural variations between harvests may produce subtle differences in aroma, sweetness, acidity, or body. These distinctions are part of what makes origin-focused coffee so interesting.
Does light-roast coffee contain more caffeine than dark-roast coffee?
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The difference is generally small and depends heavily on how the coffee is measured and brewed. Light-roast beans are denser, while dark-roast beans are larger and lighter in weight. When measured by weight, caffeine levels are often quite similar.
Do you offer whole-bean and ground coffee?
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We offer both whole-bean and ground options (Medium Grind): Ethiopian Uraga Guji (light), Colombian Huila (medium), Mexican Chiapas (medium, Dark, and French), and (Fine Grind) for our in-house ASG Espresso Blend.
Brewing and Freshness
How should I store my coffee?
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Keep your coffee in a cool, dry place away from direct sunlight, heat, moisture, and strong odors. Seal the bag securely after each use. For everyday storage, a cabinet or pantry is usually preferable to the refrigerator.
Should I freeze my coffee?
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Freezing can help preserve coffee that will not be used for an extended period, but the beans should be stored in a truly airtight container and divided into smaller portions. Repeatedly removing and returning the same container to the freezer may introduce condensation and diminish flavor. Also, freezing coffee beans isn't necessary or recommended if you plan to brew the coffee within the first month after purchase.
How long will my coffee stay fresh?
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Coffee is safe to use beyond its peak flavor window, but its aromas and more delicate tasting notes naturally fade over time. For the most expressive cup, keep the bag sealed between uses and enjoy it reasonably soon after opening.
What brewing method should I use?
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Our coffee can be prepared using a variety of methods, including a traditional drip brewer, pour-over, French press, AeroPress, moka pot, or espresso machine. The best method is the one that produces the flavor and experience you enjoy most.
What coffee-to-water ratio do you recommend?
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A useful starting point is approximately 1 gram of coffee for every 16 grams of water. That equals roughly 2 tablespoons of ground coffee for every 6 fluid ounces of water. You can adjust the ratio to make your coffee stronger or more delicate.
What water temperature is best for brewing?
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For most brewing methods, use water between approximately 195°F and 205°F. If you do not have a temperature-controlled kettle, bring the water to a boil and let it rest briefly before brewing.
What grind size should I use?
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The ideal grind depends on your brewing method:
Coarse for French press
Medium-coarse for many pour-over brewers
Medium for traditional drip coffee makers
Fine for espresso
Extra-fine for Turkish coffee
If your coffee tastes weak or sour, try grinding a little finer. If it tastes excessively bitter or takes too long to brew, try a coarser grind.
Products and Gifts
What is included in the ASG Gift Box?
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The handcrafted ASG Gift Box features two 1.5-ounce premium coffee samplers (Organic Mexican Medium and Organic ASG Espresso Blend), a mini whisk, an “Easy Cappuccino” recipe magnet, four sweet buttermints, and our custom “Dream, Imagine, Create” cappuccino cup. The presentation is completed with a coordinating paint-splash sticker, branded ribbon, and a real wooden spoon.
Can I choose the coffee included with select products?
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When a product offers a choice, you can select from the available coffees shown on its product page. Options may include Ethiopian Uraga Guji light roast, Colombian Huila medium roast, or Mexican Chiapas medium, dark, and French roast, along with our own in-house ASG espresso blend.
Are your products suitable for gifting?
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Absolutely. Our coffee, samplers, drinkware, and curated gift sets are designed to offer more than an everyday product—they create an artful coffee experience. Please review the individual product description to see exactly what is included.
Do product colors and packaging always look exactly like the photographs?
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We make every effort to represent our products accurately. However, colors may appear slightly different depending on your screen settings, and minor packaging or presentation details may occasionally change based on availability.
Orders and Customer Care
How can I contact Artist Secret Garden Coffee Roasters?
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Please use the contact form on our website with questions about products, brewing, gifts, or an existing order. If your message concerns an order, include your name and order number so we can assist you more efficiently.
What should I do if there is a problem with my order?
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Contact us as soon as possible and include your order number, a description of the issue, and photographs if the item arrived damaged or incorrect. We will review the situation and work with you toward an appropriate resolution.
Can I change or cancel an order after placing it?
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Contact us as quickly as possible. We will make every reasonable effort to help, but changes or cancellations may not be possible once an order has entered preparation or fulfillment.
Do product colors and packaging always look exactly like the photographs?
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We make every effort to represent our products accurately. However, colors may appear slightly different depending on your screen settings, and minor packaging or presentation details may occasionally change based on availability.
Store Policies and Procedures
How long does order preparation take?
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We ship orders via USPS Ground Advantage through Pirate Ship. Orders typically arrive within 2-5 business days after shipment. Delivery times are estimates and are not guaranteed. Please allow 1-2 business days for order processing before shipment.
How long does shipping take?
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Most orders arrive in 3–5 business days.
Where do you ship?
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We ship anywhere within the US.
Do you offer local pickup in Tucson?
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We will be at the Foothills Marketplace at Ina / La Cholla on Saturdays and Sundays, 10-3, and you can pick up your order there. We always love to specially thank our wonderful local fellow coffee connoisseurs.
How are shipping charges calculated?
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Shipping charges are calculated by weight and package size.
How can customers track an order?
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Once your order has shipped, you will receive an email with your USPS tracking number. You can use that number to track your package on the USPS website. Tracking updates may take time to appear after USPS accepts the package.
What is your return or refund policy?
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Because coffee is a consumable food product, we do not accept returns of opened or used coffee.
What happens if an order arrives damaged or incorrect?
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If your order arrives damaged, incorrect, defective, or is missing an item, please contact us within 14 days of delivery from the same email address used to purchase. Include your order number and photos of the package or product when applicable.
After reviewing the issue, we may provide a replacement, store credit, or refund to your original payment method. We process approved refunds within 3–5 business days, though your bank or card provider may take additional time to post the credit.
If you are unhappy with your coffee for another reason, please contact us within 14 days of delivery. We’ll do our best to make it right.
Do you offer subscriptions or recurring coffee deliveries?
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Yes. Just click the button that says subscriptions and choose your selection.
Do you offer wholesale coffee?
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We would consider it. Email us for a quote.